Betsi Cadwaladr University Health Board (BCUHB) in North Wales is looking for an ICT Desktop Support Manager to join their team in a rewarding role, with sponsorship available for the right candidate. This opportunity is ideal for individuals passionate about making a difference or seeking a fresh start.
About the BCHUB
As the largest health organization in Wales, BCUHB provides essential primary, community, mental health, acute, and elective hospital services to a population of approximately 700,000 across North Wales. By joining BCUHB, you’ll receive dedicated support in line with the organization’s values and the ‘Proud to Lead’ competence framework.
Position: ICT Desktop Support Technician
Salary: £30,420 to £37,030 a year
Job Type: Full Time
Location: Abergele, UK
About the Role
This post is Fixed term/Secondment for 15 months to meet the needs of the service.
Full time – 37.5 Hours per week – Fixed Term Contact
The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in both clinical and non-clinical settings.
Main Duties
- Respond to all types of ICT related issues effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements.
- Provide 1st and 2nd Line Technical support, including the analysis and diagnosis of complex hardware and software problems to initiate the most appropriate corrective action.
- The post holder will be required to work across all sites and locations as required in support of Health Board staff and systems.
- The post holder will be required to work across all sites and locations as required in the delivery and implementation of projects, moves and changes.
- Directly accountable to the Desktop Support Team Leader for line and operational management. Also accountable to the ICT Service Desk Team Leader while working on the Service Desk and when the ICT Service Desk Team Leader is deputising for the Desktop Support Team Leaders.
- Responsible for the investigation and resolution of 1st line network / telecommunication problems and the escalation of more complex issues to the dedicated support teams as appropriate.
- Patching network / telephone points.
- Carry out additional ICT data communications and telecommunication tasks as agreed between the Service Support and Delivery Manager and Data Comms Manager.
- Carry out ICT systems related tasks as agreed between the Service Support and Delivery Manager and ICT Systems Manager.
- Responsible for the assessment, allocation, replacement, upgrade and transfer of ICT equipment as appropriate.
- Responsible for the co-ordination of disposal of ICT equipment ensuring Health Board guidelines are adhered to.
- Liaise with third party ICT equipment suppliers and support organisations as necessary to effect prompt system fault resolution and repair.
Qualifications
Essential
- Educated to degree level or equivalent experience gained in the computing industry, through attendance at specialist technical courses.
- Experience of providing indepth ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification)
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
Skills (Essential)
- Ability to communicate highly complex ideas effectively at all levels
- Ability to write and maintain highly complex technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Ability to assimilate highly complex information over a range of technical specialities.
- Ability and willingness to travel.
Desirable
- Ability to initiate and respond positively to change, and the ability to learn from experience.
- Welsh Speaker
Knowledge (Essential)
- Possesses a specialised knowledge gained by experience and training in areas of IT
- Demonstrates a thorough knowledge of NHS Wales and LHB information and communications technology standards and requirements.
Desirable
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives.
Benefits
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
November 21, 2024