Clinical Partners is hiring a dedicated Customer Support Agent with a background in customer service and exceptional communication skills to join our growing team. If you are passionate about supporting patients and delivering excellent service, we encourage you to apply.
About the Company
Clinical Partners is a leading private mental health service provider, committed to delivering exceptional care to patients and families. Our team of professionals is driven by a shared passion for improving mental health and well-being.
In response to the growing demand for ADHD and Autism services across the UK, Clinical Partners specializes in providing timely, high-quality care to address significant waiting lists. As we expand our services, we are building a strong patient support team to increase capacity and make a meaningful impact on the lives of those who need it most.
Why Join Clinical Partners?
– Contribute to a mission-driven organization dedicated to improving mental health outcomes.
– Be part of a growing team, helping patients and families access essential care.
– Work in a supportive and collaborative environment where your skills make a real difference.
If you are looking for a rewarding opportunity to support individuals on their mental health journey, apply today and become part of Clinical Partners’ mission to deliver life-changing care.
Position: Customer Support Agent
Salary: £24,000 a year
Job Type: Full Time
Location: Remote
Main Duties
Accountabilities and Deliverables:
- Some tasks may be delegated but the post holder remains responsible for ensuring that they are carried out satisfactorily.
- To act as the responsive first point of contact to Clinical Partners’ services, providing responsive excellent customer care when dealing with enquires, answering queries, and calls and knowing when to escalate onwards.
- To deal appropriately and sensitively with professionals, patients, clients, carers, and family enquiries, adhering to strict policies regarding confidentiality and compliance at all times.
- To book appointments and any ongoing treatment and support for patients.
- Maintain accurate entry of data to ensure that all patient records are kept up to date with any details relevant to the patient’s needs, attendance, appointments, assessments, and ongoing care requirements.
- To be responsible for identifying and escalating any issues to the relevant supervisor which compromise delivery of the pathway, e.g., changes to a patient’s needs, delays in assessment reports etc.
- Provide cross cover for other team members to ensure a consistent and effective administration service is maintained at all times.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, to support the Clinical Partners operations and governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
Qualifications
- A minimum of three years relevant customer support experience.
- Experience of using databases and performing basic data entry.
- Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and digital materials and processes.
Desirable
- Experience of working in a fast paced, customer facing environment.
Skills and Abilities:
- Excellent communication skills both verbal and written.
- Excellent attention to detail and completion of tasks.
- Flexibility to switch between and handle different tasks as required by patients.
Benefits
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Company events, including Christmas parties and Team building days.
- Opportunities to take part in charitable events.
- Flexible working opportunities to fit around your personal and family life.
- Access to a Wellbeing portal and Employee Assistance Programme (EAP).
- Eyecare Scheme/Company contribution towards eye tests and glasses.
- This role is a full-time, remote position.
Next Steps:
To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email [email protected] and this will be arranged.
We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
January 6, 2025