Are you passionate about delivering exceptional customer experiences? We’re seeking a Customer Service Representative who thrives in a fast-paced environment and is dedicated to resolving customer inquiries with professionalism and care. As the first point of contact, you will play a key role in maintaining customer satisfaction and building long-lasting relationships
Position: Customer Service Representative
Salary: $10 to $15 per hour
Job Type: Full Time
Location: Remote (Lagos)
Main Duties
- Provide administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence.
- Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat.
- Assist with order processing, billing inquiries, and resolving customer issues in a timely and professional manner.
- Maintain accurate records and databases, ensuring data integrity and confidentiality.
- Collaborate with team members to improve processes and enhance the customer experience.
- Perform general office duties and ad hoc tasks as needed to support the team and business operations.
Qualifications
- Proven experience as an administrative assistant, customer service representative, or similar role.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Ability to work independently in a remote environment, with minimal supervision.
- High school diploma or equivalent; additional qualifications in administration or customer service are a plus
Benefits
- Competitive compensation package with opportunities for advancement.
- Flexible work schedule and the ability to work remotely from anywhere in the world.
- Ongoing training and professional development opportunities to support your growth and success.
- A collaborative and supportive team environment where your contributions are valued and recognized.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to apply
Application Deadline
Open until filled