Universal Payment Services is looking for an experienced Customer Service Representative with excellent communication skills. If you thrive in this role, they want to hear from you.
About the Company
UP is a consortium of leading Nigerian banks, operating as a diversified financial technology group. They offer services across financial technology, banking, payment schemes, digital commerce, value-added services, payment solutions, and software solutions. The group includes Unified Payments Services Limited, Nigeria’s top financial technology provider; Hope PSBank, a leading payment service bank; Payattitude, a digital-first payment scheme; UP Digital, a telecom value-added service provider; and TM30, a software solutions provider.
Originally known as SmartCard Nigeria Plc and later ValuCard Nigeria Plc, the company rebranded to Unified Payments Services Limited after evolving into a scheme-neutral financial and technology services group. The UP® Group owns the UP®, Payattitude, Payarena, Hope PSBank, UP Digital, and TM30 trademarks.
With a commitment to professionalism, respect, innovation, dependability, and execution, UP® drives cross-enterprise collaboration to deliver a broad range of services across its group companies.
Position: Customer Service Representative
Salary Range: ₦250,000 to ₦300,000 monthly
Job Type: Full Time
Location: Remote
About the Role
We are looking to hire a customer service representative to manage and resolve customer complaints
Main Duties
- Proficient in relevant computer applications
- Familiarity with CRM systems and practices
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Research required information using available resources
- Ability to handle stressful situations appropriately
- Track record of over-achieving quota
- Make outbound and Inbound calls
- Provide product and service information to customers
Qualifications
- Minimum academic qualification of BSc degree in any discipline
- Minimum of 2 years of customer service experience
- Ability to multitask
- Excellent communication and presentation skills
- Customer orientation and ability to adapt / respond to different types of characters
- Strong phone contact handling skills and active listening
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled