ProDogRaw is looking for an experienced Customer Service Representative to join their team and welcomes applications from individuals who meet the requisite qualifications.
About ProDogRaw
ProDogRaw is a pet food company specializing in raw dog food and supplements. Committed to providing dogs with a natural and nutritious diet, the brand uses ethically sourced, human-grade ingredients. ProDogRaw focuses on creating species-appropriate meals without artificial additives or harmful processing methods. Their products are formulated to meet strict nutritional standards, ensuring optimal health and well-being for dogs. Beyond offering high-quality food, ProDogRaw is dedicated to sustainability and minimizing its environmental impact.
Position: Customer Care Associate
Salary: £30,000 per year
Job Type: Full Time
Location: Remote
About the Role
ProDogRaw is looking for an experienced Customer Services Representative to join our team. The successful candidate will be responsible for providing excellent customer service, building relationships with clients, and driving sales through effective product promotion. The ideal candidate will have a strong background in customer service, excellent communication skills, a high level of professionalism and the ability to think on their feet and make quick decisions. They are looking for someone who is passionate about helping deliver an excellent customer experience and is committed to working as part of a close-knit team.
Main Duties
- Develop and maintain relationships with customers.
- Work with a wider team to resolve any customer issues.
- Answer inbound customer calls.
- Respond to customer emails.
- Provide professional and accurate responses to queries.
- Provide advice and guidance to customers on product selection.
- Identify customer needs and suggest appropriate products.
- Maintain up-to-date knowledge of products and services.
- Monitor customer satisfaction levels and take appropriate action to ensure customer retention.
- Provide accurate information on pricing and product availability.
- Process orders accurately and efficiently.
- Be confident in dealing with Escalations.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to learn more and apply
Application Deadline
Unspecified