Ricaris is looking for individuals who are fluent in French and English and who have a passion for helping others and delivering excellent customer service to join them as Customer Service Agents. If this is a role you are interested in, please keep reading.
Ricaris is a Barcelona-based company with one goal in mind: to boost business internationalization using high-quality, professional multilingual services. Ricaris offers assistance with translation, content marketing, and customer service, backed by over 10 years of experience in the industry. The company’s motto, “Have a nice day,” guides every decision made, emphasizing good vibes, trust, and transparency. This philosophy is at the forefront of Ricaris, intending to pass these positive values on to its team, customers, suppliers, partners, and the environment. This guiding principle underpins the company’s priorities and informs its approach to work.
Position: Customer Service Agents
Salary: $6.00 -$8.00 per hour
Job Type: Part Time but has the potential to become Full Time
Location: Remote
About the Role
Ricaris are currently searching for a long-term Customer Service Agent to join our dynamic team. In this role, you will be responsible for answering tickets and providing outstanding support to our clients in both French and English.
Qualifications
- Impeccable English and French writing.
- Experience customer care.
- Excellent customer service skills.
- Empathy.
- Attention to detail.
- Autonomy and proactivity in lead management.
- Tech savvy and previous work with CRM (Zendesk sell, Salesforce..)
- Experience in CS via chat and email, excellent writing skills, knowledge of CRM tools, agility and ability to work/learn
- Reaching daily objectives of assigned tickets, solving issue promptly and efficiently. You’ll be asked to solve at least 10 tickets per hour, ideally up to 15
Required Documents
- CV/Resume
- Cover Letter
Application Process
This application requires taking a test. If you are interested, kindly send the resolution of the following situation in English and French as well:
A customer booked a flight to Madrid but wants to change the dates. You must send them an email asking for details of their flight so we can assist them and explain that, if 48 hours has passed from the reservation date to today, the dates cannot be changed.
USE YOUR OWN WORDS
To apply please CLICK HERE to visit the official webpage
Application Deadline
Unspecified