italk, a leading broadband provider in the UK, is seeking individuals with strong communication skills and customer service experience to join our team as a Customer Service Agent. If you’re looking for a rewarding remote role, we encourage you to apply.
About the Company
Founded in 2007, italk is known for delivering simple and reliable broadband services. We offer high-speed, affordable broadband packages tailored to the needs of everyone—from casual browsers to gamers and streaming enthusiasts.
At italk, we pride ourselves on providing a smooth, hassle-free experience for our customers. From the initial sales call to installation and ongoing support, we handle everything—including switching from previous providers, scheduling engineer visits, and supplying the latest hardware—ensuring customers can get online quickly and effortlessly.
Customer satisfaction is at the heart of what we do. We’re proud to be recognized as the UK’s most trusted broadband and fibre provider, as rated by Trustpilot.
Position: Customer Service Agent
Salary: £22,308.00 per year
Job Type: Full Time
Location: Remote
About the Role
Do you excel at communication and problem-solving? Look no further!
We’re seeking talented individuals who can effectively solve problems in real-time while maintaining a calm, friendly demeanor when speaking with customers. As a key representative of italk, you will ensure customers feel supported and confident that you’re not just another voice on the phone, but someone they can trust to resolve their issues.
In this remote customer service role, you’ll engage with a diverse range of people, addressing a variety of problems and finding solutions to any challenges that arise. Although you’ll be working from home, you’ll have the full support of a dedicated team to collaborate with whenever needed. And don’t worry—comprehensive training will be provided.
As a leading independent home telephone and broadband provider, serving thousands of customers across the UK, we offer competitive packages tailored to meet customer needs, all while maintaining our commitment to exceptional service.
Qualifications
- Secure internet connection
- Access to a computer/laptop which will need to be compatible with our systems (No chromebooks or notepads)
- 10mb minimum download speed, 8mb minimum upload speed
- USB Headset
- We will provide comprehensive training and ongoing support throughout your employment to ensure you have all the tools to succeed as a great Customer Care Advisor.
Person specification:
- You will be speaking with an array of customers about any and all queries they have regarding their accounts
- Be able to remain professional, whilst also being approachable making our customers feel heard and secure
- Taking detailed notes from customers and making sure that all data is entered on to our systems securely and correctly
- You will be representing italk, building a reputable relationship with customers
What we expect from you:
- A committed and professional attitude towards delivering excellent customer service, with a genuine desire to assist others with their issues
- The ability to handle and adapt to any given situation without compromising quality
- A high level of motivation to meet the set standards and show that you can exceed
- Strong multitasking abilities and the capacity to manage a varied and diverse workload.
Benefits
- Fantastic working environment with a friendly team
- Training for every individual in our Academy training program
- Bonuses and incentives
- Access to Private Health Care
- Pension schemes available
- Opportunities for career progression
- A permanent, home-based position
- Full training and ongoing support
- The opportunity to be part of a dynamic team
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled