Ben Recruitment Limited is looking for credible candidates on behalf of one its clients to fill the role of Customer Service Advisor. Interested candidates who have what it takes to succeed in this role should kindly read further.
Ben Recruitment is committed to delivering exceptional recruitment services by adapting to industry evolution. The company focuses on ensuring consistent staffing solutions for both existing and potential clients, regardless of project duration.
Since its establishment as an independent company in 2016, Ben Recruitment’s dedication to providing enhanced recruitment solutions has fueled rapid growth. The company aims to redefine the recruitment landscape for both candidates and clients while fostering enduring relationships. By facilitating employment opportunities, Ben Recruitment contributes to the economic and social betterment of the communities it serves.
Position: Customer Service Advisor
Salary: £11.79 per hour
Job Type: Part Time
Location: Remote
About the Role
The Customer Services Advisor (SC3 (LDC)) is responsible for providing excellent customer service and support to clients and customers. This role requires effective communication skills, a strong ability to problem-solve, and a commitment to delivering high-quality service.
Main Duties
- Handle incoming customer inquiries via phone, email, or live chat, providing accurate and efficient responses
- Assist customers with product information, order status, returns, and other customer service-related issues
- Resolve customer complaints and concerns in a professional and timely manner, escalating to management when necessary
- Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented
- Collaborate with other departments to resolve customer issues and improve processes and procedures
- Provide product recommendations and assistance to customers based on their needs and preferences
- Assist in the training and development of new customer service team members
- Continuously update and expand knowledge of company products and services to better assist customers
Qualifications
- Minimum of 2 years of experience in a customer service role
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making abilities
- Ability to handle multiple priorities and work under pressure in a fast-paced environment
- Proficiency in using customer service software and tools
- Familiarity with CRM systems and ticketing platforms
- Strong attention to detail and organizational skills
- Ability to work well independently and in a team environment
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to apply
Application Deadline
August 31, 2024