The Rhenus Group is currently recruiting for the post of Customer Service Advisor. This is a remote role suitable for those with prior experience and excellent communication skills.
About The Rhenus Group
With a legacy spanning over 110 years, Rhenus blends tradition with innovation. Rooted in inland waterway shipping, the company now specializes in digital logistics solutions. Prioritizing customer needs, Rhenus positions itself as a value-added partner, meticulously analyzing and optimizing complex supply chain processes through tailored procurement, production, and distribution solutions. With a global outlook, Rhenus supports clients’ expansion and growth strategies, delivering value-added logistics services worldwide.
Rhenus Home Delivery
Rhenus Home Delivery provides a 2-person home delivery service to customers around the UK. They offer quality, professionalism, reliability, and excellent service when dealing with customers.
Position: Customer Service Advisor
Salary: £11.44 an hour
Job Type: Permanent, Part Time
Location: Remote
About the Role
The Rhenus Group are looking for an energetic and enthusiastic person to join our Customer Services Team for a part time position Monday to Friday 2 pm to 6 pm (20 hours per week), with flexibility to work Saturdays, depending on business needs.
Main Duties
- Handling and resolving customer queries that come through via the phone and e-mail
- Making outbound calls when required to confirm a customer’s delivery date
- Accurately updating customer records using an in-house Transport Management System
- To work as part of a team to ensure all KPIs are met, whilst delivering and maintaining a high level of customer service
Qualifications
- Ability to communicate clearly and effectively via the phone or e-mail
- The ability to listen
- A passion for solving problems and providing excellent customer service
- Strong IT skills with the ability and embrace new processes quickly
Benefits
- Fully remote role
- Immediate Starts
- Life Assurance
- Company Pension Scheme
- Employee Benefits Scheme: Cycle to work scheme, employee assistance program, shopping discounts and much more!
- Excellent training and development opportunities through our Rhenus Academy of Excellence
MUST TO ABLE TO COMMUTE TO CHESHIRE FOR ANY MEETINGS AND TRAINING
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to learn more and apply
Application Deadline
August 9, 2024