Domestic & General is hiring a Customer Service Advisor for a fully remote role! If you have excellent communication and organizational skills, this is a fantastic opportunity to join a team dedicated to delivering exceptional customer care.
About the Company
Domestic & General has been protecting and caring for essential household appliances and electronics since 1912. Each year, they help safeguard millions of items—including fridges, washing machines, TVs, and boilers—ensuring customers have peace of mind and continued product support.
Global Reach & Trusted Partnerships
Operating across the UK, Europe, the US, and Australia, Domestic & General partners with some of the world’s top appliance and electrical brands. As an industry leader, they remain committed to innovation and forward-thinking solutions for customers worldwide.
Position: Customer Service Advisor
Salary: £23,000 to £27,000 per annum
Job Type: Part-Time
Location: Remote, Mainland UK only
About the Role
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am – 8pm, Monday to Sunday.
Start date: 13th January 2025
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we’re recruiting Customer Support Advisors in a role that offers a great work life balance, working from home with an engaging onboarding experience.
Main Duties
As a Customer Support Advisor in our busy Inbound department, you’ll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you’ll:
- Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details.
- Build rapport with customers, get to know their individual needs and put their interests first
- Provide peace of mind by finding the right solution for every customer
Qualifications
- 1 year’s continuous customer service experience within the last 5 years, complaints or resolutions experience is preferable.
- A driven mindset with strong customer service skills and a love for hitting targets
- Experience of working autonomously or in a home-based position
- Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks
Immediate interviews available. Apply today to find out more.
Benefits
- 33 days’ annual leave (including bank holidays) – Additionally the option to buy 5 extra days each year
- Investment in your career – Development through ongoing coaching and clearly defined progression opportunities
- Employee discounts – Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
- Target based bonuses/incentives – Each month you’ll get the chance to earn some extra take home pay
- Health and Wellbeing – Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
- Pension scheme – Matched employer contributions up to 5% of basic salary
- Life assurance – Employer funded cover of 4x basic salary
- A free annual D&G protection plan – Access to discounted rates for family and friends too
- Incentives – Regular incentives with amazing prizes to be won
- Employee assistance programme – Free support and advice on relationships, physical and mental health, financial assistance and more
- And many more benefits – Including travel loans, car leasing and Cycle to Work and Salary Finance schemes
What else to expect:
In a 4-week training programme (Mon – Fri: 09:00 – 17:30) you’ll learn our systems, meet your new colleagues and learn what makes a great customer experience
This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 2.5 full weekends on a 6-week rotational schedule.
Working from home
We’ll provide all the equipment you need, but you must have broadband access
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled