Are you experienced in clinical negligence and serious injury cases? Affinity Medical Services is actively seeking a skilled Case Handler to join their team.
About the Company
Founded in 2011, Affinity Medical Services is a leading medico-legal agency in the UK, known for its rapid growth and innovative approach. Unlike traditional agencies, Affinity prioritizes accessibility and personalized support, ensuring clients receive the best possible assistance.
Whether through direct advertising or solicitor referrals, Affinity Medical Services offers transparent, results-driven solutions. Their commitment to exceeding client expectations, along with a strong focus on client care and recovery, makes them a trusted partner in medico-legal services.
Apply now to become part of a team that values excellence and client well-being.
Position: Clinical Negligence and Serious Injury Administrator
Salary: £23,000 to £38,700 per year
Job Type: Full Time
Location: Blackburn
About the Role
Affinity Medical Services is a leading provider of independent medical evidence and rehabilitation programs. We work closely with solicitors to offer a wide range of medico-legal services for personal injury claims.
We are currently seeking a Clinical Negligence and Serious Injury Administrator to join our expanding team. If you are experienced, professional, self-motivated, and enthusiastic, this is a fantastic opportunity to grow with us.
Role Overview:
As a case handler, you will manage a dedicated client case load with full responsibility for ensuring cases are progressed efficiently from start to finish. You will handle the day-to-day management of your solicitors’ cases, ensuring that client service and expectations are met.
Working Hours:
Monday to Friday: 9:00 AM – 5:30 PM.
Main Duties
- Managing each case from inception to completion and providing ongoing support to solicitors.
- Building and maintaining strong relationships with solicitors, ensuring seamless communication, especially when coordinating multiple expert reports.
- Working alongside team managers to onboard client instructions and ensure timely case completion.
- Contributing to the improvement of report sales and turnaround times to help achieve monthly sales targets
- Managing external calls, emails from clients, GP’s, Consultants, Solicitors and external secretaries wishing to use our services.
- Instruct, recording and retrieving large volumes of referrals from external sources, and ensuring all information is accurately logged in the Proclaim case management system.
- Proactively recruiting providers and instructing parties.
- Workload Management
- Efficient and Effective running of a case
- Delivering Service and Quality to the highest level
- Exceeding all Client/Customer Expectations
- Work on own initiative.
- Responsibility of meeting court deadlines, part 35 and joint report requests.
- Maintain and develop medical expert relationships.
- Delegating tasks/cases effectively to ensure the business meets its targets.
- Problem Solving.
Qualifications
- At least one year of medico legal experience in a clinical negligence/ serious injury role.
- Excellent client relationship building skills.
- Strong communication skills both written and verbal, with active listening skills.
- Ability to work effectively under deadlines.
- Excellent attention to details, analytic ability and problem-solving skills.
- Positive, calm and productive.
- Highly motivated, organised and proactive.
- A keenness to learn and develop and pick up new skills.
- PC literate with MS Office experience, able to work on their own initiative and be able to prioritise their workload and that of the team, accordingly.
Desirable Skills:
- Transfer existing instructing party relationships to add to the business portfolio.
- Proficient use of the Proclaim case management system.
- Work experience as a team leader or supervisor.
Personal Specifications:
- The successful candidate should have the ability to work under pressure in a busy target driven environment
- Excellent communication and telephone skills
- Excellent organisational and prioritisation skills
- Customer focused at all times
- You will be an enthusiastic team player, and keen to work closely with our customers and other departments
- Excellent problem solver
Benefits
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Visa Sponsorship
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled